About
This comprehensive course is designed for hospitality professionals particularly front office, guest relations, and concierge staff who aim to master communication and guest engagement. Learners will explore both verbal and non-verbal communication, emotional intelligence, cultural awareness, problem-solving, and leadership in guest service. By the end of this course, participants will demonstrate confidence in handling diverse guest interactions with empathy, professionalism, and persuasive communication.
You can also join this program via the mobile app. Go to the app
Price
£19.00