94 How Hotel General Managers Communicate: Professional Language for Exceptional Service

This professional development program is designed for aspiring and current hospitality leaders who wish to master the specific linguistic nuances, emotional intelligence, and strategic communication required at the executive level. In the luxury hotel environment, the General Manager (GM) is the primary narrator of the brand’s story. This course focuses on the "Language of Leadership"—the ability to pivot seamlessly between high-level financial reporting to owners and empathetic, service-oriented dialogue with guests and staff.