About
Housekeeping is one of the most labor-intensive and quality-sensitive departments in the hotel industry. As artificial intelligence becomes increasingly embedded in hotel operations, housekeeping departments are experiencing a major transformation in how rooms are cleaned, inspected, staffed, and maintained. This course explores how AI-driven technologies enhance housekeeping productivity, improve quality control, reduce costs, and support sustainable operations while maintaining high guest satisfaction standards. The course introduces learners to the practical application of artificial intelligence in housekeeping workflows, including task automation, staffing optimization, predictive maintenance coordination, room status accuracy, and inspection consistency. Learners will examine real-world hotel technology platforms such as Oracle OPERA Cloud Housekeeping, HotSOS, ALICE, Flexkeeping, and hotel service robots, gaining insight into how these systems support daily operations and managerial decision-making. Designed for hotel school students, supervisors, managers, and hospitality professionals, this course emphasizes applied knowledge, ethical considerations, and cross-department collaboration. By the end of the course, learners will understand how to evaluate, implement, and manage AI-powered housekeeping solutions aligned with operational goals, brand standards, and guest expectations.
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