AI-Powered Front Office Operations and Guest Experience Management

This course is designed to equip hotel front office professionals, supervisors, and managers with the knowledge and practical skills required to apply artificial intelligence in daily front office operations. As guest expectations continue to rise and hotel operations become increasingly complex, AI has emerged as a powerful tool to improve efficiency, accuracy, personalization, and service consistency. The course explores how AI supports key front office functions such as reservations management, check-in and check-out processes, guest communication, personalization of services, demand forecasting, and service recovery. Participants will gain a clear understanding of how AI tools enhance decision-making, reduce manual workload, and create seamless guest journeys. A strong emphasis is placed on real-world applications. Learners will explore examples of commonly used AI platforms in hospitality and understand how to integrate them into front office workflows without replacing the human touch that defines excellent service. The course also addresses ethical considerations, data privacy, and the evolving role of front office professionals in an AI-enabled environment. By the end of the course, participants will be able to confidently support AI-driven front office operations while maintaining professionalism, empathy, and guest-centric service standards.