About
Training and development are essential pillars of excellence in the hospitality industry. Hotels operate in a fast-paced, service-driven environment where employee competence, confidence, and engagement directly influence guest satisfaction, operational efficiency, and brand reputation. This course is designed to equip hotel managers, supervisors, trainers, and human resource professionals with the knowledge and practical tools needed to design, implement, and evaluate effective training and development programs tailored specifically to hotel operations. The course explores the full training lifecycle, beginning with identifying training needs and aligning them with organizational goals, and progressing through program design, delivery methods, performance evaluation, and continuous improvement. Special attention is given to the unique challenges of hotel environments, including high staff turnover, diverse cultural backgrounds, shift-based work, and the need for consistent service standards across departments. By completing this course, participants will gain a structured understanding of how to develop skilled, motivated, and future-ready hotel teams. The course emphasizes practical application, ethical considerations, leadership involvement, and sustainable learning cultures that support long-term employee growth and organizational success.
You can also join this program via the mobile app. Go to the app