87 Hotel IT Management & Digital Systems

This course provides a strategic and operational perspective on the information technology and digital systems essential for modern hotel management. Students will gain in-depth knowledge of core hospitality technology infrastructure (PMS, POS, CRS), cybersecurity, data analytics, and the transformative role of Artificial Intelligence (AI) in optimizing departmental operations. Module 1: Foundational Hotel IT Infrastructure 1.1 The Role of the Modern Hotel IT Department 1.2 Property Management Systems (PMS) 1.3 Central Reservation Systems (CRS) and Distribution Systems 1.4 Point of Sale (POS) Systems and Payment Gateways 1.5 Hotel Networks, Cloud Computing, and Data Centers Module 2: Digital Systems in Front Office & Guest Experience 2.1 Digital Check-in/Check-out and Mobile Key Technology 2.2 Guest Communication Platforms and Chatbots 2.3 Guest Loyalty and Customer Relationship Management (CRM) Systems 2.4 AI-Powered Upselling and Personalization Strategies 2.5 Managing and Responding to Online Reviews and Reputation Module 3: Digital Operations in Housekeeping & Maintenance 3.1 Housekeeping Management Systems (HKMS) and Task Assignment 3.2 Real-Time Room Status and Inspection Management 3.3 Predictive Maintenance and Asset Management Systems (AMS) 3.4 Energy Management Systems (EMS) and Sustainability Technology 3.5 Inventory Management and Procurement Digital Systems Module 4: Digital Systems in Food & Beverage (F&B) 4.1 F&B POS Integration and Digital Menus 4.2 Inventory, Waste Reduction, and Supply Chain Technology 4.3 Kitchen Display Systems (KDS) and Back-of-House Efficiency 4.4 Table Management and Reservation Systems 4.5 The Future of F&B: Robotics and Automated Service Module 5: Data, Revenue Management & Cybersecurity 5.1 Revenue Management Systems (RMS) and Dynamic Pricing 5.2 Business Intelligence (BI) and Data Analytics for Decision-Making 5.3 Cybersecurity Fundamentals and IT Governance for Hotels 5.4 Data Privacy Regulations (e.g., GDPR, CCPA)