About
Unlock the practical power of ChatGPT for hospitality and learn how to elevate guest service while streamlining daily operations. You’ll learn how to use ChatGPT responsibly to support front office, reservations, concierge, housekeeping, F&B, sales, and management tasks. Through real hospitality scenarios, you’ll build ready-to-use prompts and templates for guest messaging, complaint handling, upselling, SOP creation, shift handovers, training materials, internal reports, and service recovery. You’ll also practice adapting tone of voice to brand standards, cultural expectations, and VIP situations. Ideal for supervisors, department heads, and aspiring managers who want to modernize operations and deliver exceptional guest experiences. By the end, you’ll be able to implement ChatGPT-supported processes that enhance productivity, strengthen service quality, and help your property stay competitive in a rapidly evolving hospitality landscape. Course Outline: Module 1: Foundational AI & The Art of Prompting Lesson 1: Introduction to ChatGPT in Hotels Lesson 2: The Perfect Prompt Framework Lesson 3: Mastering Iteration Module 2: The Digital Concierge (Guest Experience & Front Office) Lesson 1: Personalized Guest Communication Lesson 2: AI as a Multilingual Concierge Lesson 3: Crisis & Complaint Management Module 3: F&B and Operations Efficiency Lesson 1: Menu Engineering & Descriptions Lesson 2: Operational SOPs & Training Lesson 3: Staff Scheduling & Communication Module 4: Sales, Marketing & Revenue Growth Lesson 1: AI-Powered Social Media & Content Lesson 2: B2B Sales & Group Prospecting Lesson 3: Dynamic Promotions & Upselling Module 5: Back Office Mastery (HR, Accounting & Admin) Lesson 1: AI for Human Resources Lesson 2: Financial Admin & Reporting Lesson 3: The Future of Your AI Toolkit
You can also join this program via the mobile app. Go to the app