About
The course balances theory with practical hospitality applications, making it suitable for current hospitality professionals as well as students preparing for management and leadership roles. Module 1 Foundations of Strategic Human Resource Management in Hospitality Lesson 1 Introduction to Strategic HRM in the Hospitality Industry Lesson 2 The Role of HR in Service Excellence and Guest Satisfaction Lesson 3 Hospitality Organizational Structures and HR Implications Lesson 4 HR Strategy Alignment with Business and Brand Objectives Lesson 5 The Evolving Role of HR Leaders in Hospitality Organizations Module 2 Workforce Planning and Talent Acquisition Lesson 1 Strategic Workforce Planning in Hotels and Hospitality Operations Lesson 2 Employer Branding and Hospitality Talent Attraction Lesson 3 Recruitment and Selection Strategies for Service-Oriented Roles Lesson 4 Managing Labor Markets, Seasonality, and Workforce Flexibility Lesson 5 Onboarding and Socialization in Hospitality Organizations Module 3 Performance Management and Employee Development Lesson 1 Performance Management Systems in Hospitality Settings Lesson 2 Setting Service Standards, KPIs, and Behavioral Expectations Lesson 3 Training and Development for Operational and Leadership Roles Lesson 4 Career Pathways, Succession Planning, and Talent Retention Lesson 5 Coaching, Feedback, and Continuous Performance Improvement Module 4 Employee Engagement, Relations, and Compliance Lesson 1 Employee Engagement and Motivation in Service Environments Lesson 2 Managing Diversity, Inclusion, and Multicultural Workforces Lesson 3 Labor Relations, Employment Law, and HR Compliance in Hospitality Lesson 4 Managing Conflict, Grievances, and Disciplinary Processes Lesson 5 Health, Safety, and Wellbeing in Hospitality Workplaces
You can also join this program via the mobile app. Go to the app