About
Hotel PMS Training is a practical course that helps hospitality professionals understand daily hotel operations. You will learn reservations, check-in and check-out, room status, billing, reporting, and system workflows to improve efficiency, accuracy, and guest satisfaction in real hotel environments. Module 1: Introduction to Hotel PMS 1. Lesson 1: Understanding the Role of PMS in Hotel Operations 2. Lesson 2: Key Features and Functions of Modern PMS 3. Lesson 3: PMS User Interface and Navigation Basics 4. Lesson 4: System Configuration and Property Setup 5. Lesson 5: Data Security, User Roles, and Access Rights Module 2: Front Office Operations Using PMS 1. Lesson 1: Handling Reservations and Booking Processes 2. Lesson 2: Guest Check-In Procedures in PMS 3. Lesson 3: Managing In-House Guests and Guest Services 4. Lesson 4: Check-Out and Billing Procedures 5. Lesson 5: Handling Special Requests, Errors, and Overrides Module 3: Back Office and Administrative Functions 1. Lesson 1: Room Inventory and Rate Management 2. Lesson 2: Housekeeping Management and Status Updates 3. Lesson 3: Reporting Tools and Analytics in PMS 4. Lesson 4: Revenue Management Integrations 5. Lesson 5: Night Audit and End-of-Day Procedures Module 4: Integrations and Technology Ecosystem 1. Lesson 1: POS, Channel Manager, and OTA Integrations 2. Lesson 2: CRM, Accounting Systems, and Payment Gateways 3. Lesson 3: Mobile PMS and Cloud-Based Systems 4. Lesson 4: System Automation and Workflow Optimization 5. Lesson 5: Troubleshooting Common Technical Issues Module 5: Practical Scenarios and Best Practices 1. Lesson 1: Real-World Guest Journey in PMS 2. Lesson 2: Handling Complaints and Service Recovery Through PMS 3. Lesson 3: Operational SOPs and PMS Efficiency Tips 4. Lesson 4: Compliance, Data Policies, and Documentation 5. Lesson 5: Final Assessment and Practical Exercises
You can also join this program via the mobile app. Go to the app