About
This comprehensive course is designed to equip the Human Resources (HR) team, the General Manager (GM), and key department heads with the strategic frameworks and tactical tools necessary to successfully execute the pre-opening phase of a new hospitality asset. The success of any new hotel hinges on its people, and this course focuses on building a high-performing, culture-aligned team from the ground up. Module 1: The Pre-Opening Critical Path and HR Milestones Lesson 1.1: Defining the Master Pre-Opening Timeline (MPO-T) and Phased Handover Lesson 1.2: HR's Role in Feasibility and Organizational Chart Finalization Lesson 1.3: Establishing the HR Pre-Opening Budget Lesson 1.4: Setting the Cultural Framework and Employee Value Proposition Lesson 1.5: Legal and Compliance Foundations Module 2: Pre-Opening Human Resource Systems and Mass Hiring Logistics Lesson 2.1: Selecting and Implementing the Human Resources Information System (HRIS) and Payroll System Lesson 2.2: Developing the Mass Recruitment Strategy Lesson 2.3: Executive and Department Head Hiring Lesson 2.4: Hourly Staff Mass Hiring Lesson 2.5: Onboarding Process Design Module 3: Culture Integration and Training Frameworks Lesson 3.1: Designing the 30-60-90 Day Training Plan Lesson 3.2: Core Culture and Brand Standards Training Lesson 3.3: Departmental Cross-Training and Inter-Departmental Service Flow Lesson 3.4: Technical Skills Training Lesson 3.5: Performance Management and Goal Setting Module 4: Pre-Opening Setup of Key Operating Departments (HR Focus) Lesson 4.1: HR Support for Housekeeping and F&B Setup Lesson 4.2: HR Support for the Sales and Marketing Team Lesson 4.3: Front Office Setup and HR Readiness Lesson 4.4: Engineering and Maintenance Staffing Lesson 4.5: Finalizing Staff Amenities and Rest Areas Module 5: Grand Opening Readiness and Post-Opening Governance Lesson 5.1: Final Pre-Opening Readiness Audit Lesson 5.2: Soft Opening Execution Lesson 5.3: Grand Opening Day
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