Bell Boy

BASIC FUNCTION:

To ensure that guest experience objectives within the department are achieved by providing an efficient, friendly and attentive guest welcome and delivery service as per the standards of performance and training provided.

DUTIES AND RESPONSIBILITIES

Drops off and collects guests in the hotel lobby according to      the standards and procedures of the hotel.

Delivers newspapers and messages to guest rooms and delivers      and collects luggage in a timely and efficient manner.

Loads and unloads cars on arrival and departure of guests,      and assists guests entering and leaving the vehicles.

Ensures that guest expectations are met or exceeded by      providing an efficient, friendly and attentive service.

Checks the lobby helping to keep it clean and tidy and report      any defects.

Checks the hotel buggies making sure they are clean and in      good working order.

Supervises the traffic at the porte cochere.

Answers guest inquiries by providing accurate and appropriate information.

Handles customer complaints if possible, or reports them to supervisors.

CRITERIA

Vocational Certificate in related field.

Minimum 1year of experience in similar position preferably in  a hospitality business.

Able to handle physically demanding workload.

Good health, mature and pleasant personality and neat appearance

By signing below you are verifying you have read all of the above and will abide by all points of the Job Description to the best of your ability.

Accepted by: _______________Date : _________________