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Mastering the Art of Turning Angry Guests into Happy Guests

  • 32 Weeks
  • 29 Steps
Creating Happy Guests: Guest Satisfaction in Hotels

About

Discover the secrets to transforming challenging guest interactions into opportunities for building loyalty and trust. Mastering the Art of Turning Angry Guests into Happy Guests equips you with proven strategies, effective communication techniques, and practical tools to handle complaints with confidence and empathy. Elevate your customer service skills and create memorable experiences that turn frustration into satisfaction.

You can also join this program via the mobile app. Go to the app

Price

£19.00

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CPD Accrediation
UK Learning provider

128 City Road, London, EC1V 2NX

United Kingdom

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Europe Hotel School is operated by Cambridge Hospitality LTD London  United Kingdom with registration number 14997176 and VAT registration number is 452 2702 18. Europe Hotel School trademark registration under Cambridge Hospitality LTD No. UK00003966509.

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