Hotel Reservation Managers Certificate

Course Outline · Role and responsibilities of a Reservation Manager in the hotel industry. · Overview of the importance of reservations in hotel operations. · Integration of reservation management with other hotel departments. · Ethical considerations in reservation practices. · Types of reservation systems: Property Management Systems (PMS) and Global Distribution Systems (GDS). · Understanding online booking platforms and direct reservations. · Managing room inventory and availability across distribution channels. · Utilizing technology for efficient reservation processing. · Basics of revenue management in hotel reservations. · Dynamic pricing techniques and yield management. · Implementing rate structures and discounts. · Effective communication with guests during the reservation process. · Handling guest inquiries, requests, and special preferences.