OBJECTIVE

To ensure that all F&B team know the standards.

POLICY

It is the policy of the hotel that all F&B team follow the same standard.

PROCEDURE

DO

Be pleasant, courteous and polite with clients and fellow employees.

Put a smile on your face and in your voice.

Maintain a high standard of hygiene on yourself and around you.

Be cooperating with fellow employees.

Always offer to help your colleagues.

Maintain teamwork.

Maintain a “YES I CAN” attitude yet in a polite way.

Handle all equipment with care.

Respect safety measures.

Respect Hotel properties.

Tôn trọng tài sản khách sạn.

Keep your uniform always clean. Wear your name tadge at ALL TIMES.

Be punctual.

Be conscientious with your daily duties.

Work quickly, but quietly and safely.

Always obey the instruction given by your supervisors.

Maintain a grooming standard.

Report Broken or Damage Equipment.

Follow all procedures.

DONT’S

Don’t remain in the premises more than 15mins after your shift (except if asked by the supervisors/managers)

Don’t wear your uniform outside the hotel (except on/to the way to your accommodation).

No chewing gum

No eating or drinking on duty outside meal periods.

No smoking except in the designated area.

No political button to be worn.

No personal calls.

No mobile phones on duty, except Management level.

No abusive or offensive language..

No changing shifts, days off without authorization from your supervisors

No sitting in work area.

No sleeping during working hours

No gambling of any kind within the hotel premises

No gathering and chatting within working areas

No arguing with your colleagues and supervisors

No “THIS IS NOT MY JOB” attitude

No excuses for tardiness