HOW TO DEAL WITH TABLE SPILLAGES?

OBJECTIVE

All guest receive an continuous dining experience at the bar and restaurant without any inconvenience.

POLICY

To maximize guests satisfaction

PROCEDURE

Rectify any upset glass or bowl

Apologize if the server is at fault. Make no comment if the guest has spilt.

If glass or bowl has become dirty on the outside, remove and replace.

Otherwise set aside from spillage

Clear immediately spillage area

Quickly and deftly set items that impede mopping aside.

Mop as necessary

Dab a clean service cloth over the area.

Allow the cloth to absorb as much of the liquid as possible.

Place serviette over area

Obtain clean serviette, napkin or runner cloth and place over the offending area

Make amends

Offer to replace or replenish spilt item.

If the server was at fault, replenishment must be automatic and free of charge. Apologies must be made.

If the guest was at fault, replenishment should be offered and a reorder made if necessary upon discretion.