HOW TO ESTABLISH TEAM BRIEFING?

OBJECTIVE

The service team is knowledgeable about the service and the event and is able to fulfill any reasonable request in a friendly and timely manner.

POLICY

To maximize guests satisfaction

To ensure the team member understands what is required for the event.

To ensure the service is done in the proper way.

PROCEDURE

Line up the team

Team to stand straight in one straight line

Check grooming

Check grooming of the team at the same time.

Check: Hair, Nails, Uniform, Shoes, Body odor

Do the briefing

To conduct pre-service briefing on

Number of guests for the event

Meal type – set menu/buffet

Service type

Station & job responsibilities allocation per team member

VIP’s

Any other information the team need to know to fulfill guests’ requests or to give to good service