HOW TO HANDLE FILLED CAPTAIN ORDER?
HOW TO HANDLE ANDROID APPLICATION ORDERING SYSTEM?

OBJECTIVE

To ensure that all F&B team know the standards.

POLICY

To maximize guests satisfaction

It is the policy of the hotel that all F&B team follow the same standard.

PROCEDURE

Obtain filled in Captain order

Slowly and carefully

Ensure that all the 3 copies are attached

Insert hard paper in between captain order

To prevent printed on next copy while writing

Write all the points on the Captain order

Date, Time order was taken

Name of the outlet

Server’s no

Table no.

No. of cover

No. of food/beverage items

Seating plan

Neat and clear

Able to read

Do not scribble

Check Captain order

Captain order has all 3 copies attached

Make sure that it’s in serial number

Send the order to kitchen/bar

STRESS ON COLOUR

1st copy to Kitchen / Bar (White)

2nd copy to cashier (Pink)

3th copy for waiter/waitress (Blue)

Android application ordering system (Seafood Restaurant)

Table no.

No. of cover

Obtain to Select the order

Select and confirmed the guest order carefully

Repeat the order

Always repeat the order to confirm that all guest ordered are correct and inform the guest for serving time.

Press “Send” to the bar or kitchen the order