HOW TO HANDLE GLASSWARE INTO TRAY?

OBJECTIVE

To ensure that all F&B team know the standards.

POLICY

To maximize guests satisfaction

It is the policy of the hotel that all F&B team follow the same standard.

PROCEDURE

Personal hygiene

Clean and dry hand

Pick up tray

Tray is dry and clean

Hold tray in left hand

Tray is balanced

Pick up glass

Hold lower portion of stem

Hold lower portion of glass, near the base

Hygiene purpose (for clean or soiled glasses)

Never pick glasses in bouquets or bunches

Never stack glasses on top of each other

Never put cutlery into glasses

Transfer into tray

Maintaining balance

Move to destination

By brisk walking