HOW TO PICK UP FOOD ORDER FROM KITCHEN?

OBJECTIVE

To ensure that all F&B team know the standards.

POLICY

To maximize guests satisfaction

It is the policy of the hotel that all F&B team follow the same standard.

PROCEDURE

Chef will ring the bell when the food is ready to pick up.(be attentive)

Food runner counter

Standby in the Kitchen

Food runner counter

Check Personal Hygiene

Hands are clean and dry

Pick up food when is ready

Food pick up point

Clean waiter’s cloth for hot dishes (optional)

Ensure food items tally against order

Correct dishes with necessary condiments

Pick up the meal only after Chef tell you to, do not do it by yourself

Confirm the order and table numbers as well as seat number

Leave kitchen

When all dishes are properly placed on tray with all the proper condiments (optional)

Or carry by hand

Double check the food items against captain order

Correct table number

Plates are clean from sauce drips or fingerprints

Maintain the cleanliness of the food runner counter