HOW TO PLACE A NAPKIN ON GUEST LAP?

OBJECTIVE

To ensure that all F&B team know the standards.

POLICY

To maximize guests satisfaction

It is the policy of the hotel that all F&B team follow the same standard.

PROCEDURE

Pick up napkin from the table

After all the guest have seated

Say, “Excuse me, Sir/Madam!”

Open the napkin

Unfold it from the right of the guest where possible

Unfold it to its original size (Square)

Fold the napkin along the diagonal to form a triangle

Place the napkin on the guest’s lap

With care and caution

From the right side of the guest where possible

The apex of the triangle should be away from the guest

Say, “Excuse me, Sir/Madam!” once putting napkin down

Ensure that you don’t touch a guest