HOW TO PRESENT A BILL?

OBJECTIVE

That the correct bill is presented without any mistakes in a clean folder and timely manner by a friendly and smiling service team.

POLICY

To maximize guests satisfaction.

To ensure the bill presented is the correct one.

To ensure the bill folder is clean.

To ensure the bill presented in a timely manner.

To ensure the guest is thanked for coming to the restaurant.

PROCEDURE

Print out the bill from Cashier station/ POS machine.

Pick up table/bill number to print.

Check the bill

Check for the correct table, number of persons, food and beverage ordered items.

Add missing items if there is any

Check if the typing is clear & tidy enough.

Place bill into a clean bill folder with (working) pen and guest’s comments questionnaire, along with any marketing material available.

Present the bill

Stand at the right side of the guest and say

“Excuse me; Mr./Mrs./Ms./Sir/Madam XXXX, here is your bill.” Be careful not to disturb any conversation and be subtle about the presentation of the bill.

Put the bill in front of the guest and allow the guest to open at his/her own discretion.

Maintain contact with the guest to know when the bill is ready to be processed.

Once processed return to the table and ask the guest to sign any receipts necessary and offer the guest a copy of the bill.

Leave the questionnaire and pen behind and say, “Can we take a minute of your time to fill out the questionnaire and give us your feedback on the dining experience in order for us to improve our product and services? Thank you.”

Bid Farewell

Wish guest and say, “Thanks you very much, have a lovely day/night, I hope to see you again soon”