HOW TO PRESENT THE MENU?

OBJECTIVE

That the menu is handed to the guest when seated and that the menu specials and the not available item are explained by professional and friendly service team.

POLICY

To maximize guests satisfaction.

To ensure the guests are quickly attended to.

To ensure the guests are aware of the special to enhance the guests’ choice and to generate potentially additional revenues.

To avoid disappointment should the guest order a dish which is not available.

PROCEDURE

Check the state of the menu

Hostesses, Food attendants should always check all the menu pages and cover to ensure the menus are clean.

Check the number of menus against the cover numbers and take into consideration any need such as children’s menus before approaching the table. Always take a wine list with you as well.

Greet guest

“Good Morning/Afternoon/Evening, Mr./Mrs. Sir/ Madam, here is the menu”

Presenting the menu

Standing at the right side of the guest, present the opened menu (first page) in front of the guest.

If there are ladies in the group, serve the lady first, gentleman next, host last.

Lastly place the wine list in the center of the table or present it to the host if he/she appears ready for it and say “here is your wine list for the evening”

Explain which dishes are not available for that day

Apologize and explain to the guests which dishes are not available. Say: “I am terrible sorry but the XXX is not available today, instead I would recommend, XXX”

Introduce today’s specials

Standing straight at the table moving your eye contact with the guests around the table and summarize the specials with a clear voice in details.

Follow the meal order: Starts with entrees, soup, fish and meats. (If special are applicable). Leave the desserts for after dinner.

Ask if the guests have any question  relating to the specials/menu?

Check if the guests require anything else

Before leaving the table asks the table if there is anything they need or would like form you? Be sure all guests have menus and there is a wine menu present on the table.

Let the guest know that someone will be with them shortly to take a drink order, and wish them an enjoyable meal.