HOW TO SERVE COMPLIMENTARY PRAWN CRACKERS?

OBJECTIVE

To ensure that all F&B team know the standards. That the crackers are served in a timely and professional manner by knowledgeable, approachable and friendly staff and that is will be accompanied by all appropriate condiments

POLICY

To maximize guests satisfaction

It is the policy of the hotel that all F&B team follow the same standard. To complete a full dining experience and increase guests satisfaction

To allow the SOS to run smoothly and without delay

PROCEDURE

Check personal hygiene

Hands are clean and dry

Prepare the crackers

After taking the food order move to the kitchen station, request and prepare the crackers & dip sauce for the table.

Allow 2 pieces of prawn crackers for each person

Organize the crackers attractively into a plate and carry both sauces with a ramekin to the table.

Approach the table

Speak to the guests and offer “ excuse yourself, here is your prawn crackers and dip sauce”

Leave the guest

Once the prawn crackers has been served with sauce, leave the table and say to the guest, “Enjoy your crackers sir, maam”

Be aware of any other needs the guest may have whilst at the table, take note of drink levels and ask specifically if anything else is needed.

Pick up prawn crackers and sauce

Upon arrival of guest at the table

From the kitchen station

2 pcs of prawn crackers portion per guest

Use beverage trays for table of 6 and below when serving

Use food tray for tables of 6 and above when serving

Approach table to serve

Without unnecessary interruptions

Without fanfare as it is not the main focus of meal

Place Prawn crackers stand onto table

Upper most portion of stand with right hand

It is the most unstable of the items we are serving

Next to the salt and pepper shaker

Ensure all at table have easy access.

Place sauce dish on table

Above the side plate

Handle only the edge and base of the sauce dish

Do not touch the sauce

Leave table

As unobtrusively as when we approach table