HOW TO SETTLE PAYMENT?

OBJECTIVE

That the correct bill without mistakes is presented and the amount is charged correctly through which ever method the guest would prefer.

POLICY

To ensure the guest is presented with the correct bill.

To ensure the guest is presented with a bill in a clean bill folder.

To ensure the correct amount is charge to the right room.

PROCEDURE

Check the bill before present to the guest

Ensure all items are charged correctly and there is no error on the bill.

Present a bill together in a clean check folder and a pen that works.

Listen to the guest request

Listen to how the guest would like to pay for the bill. Make sure you repeat how the guest would like to pay for their meal (Cash, credit).

Note: If the guest wants room charge, let the guest fill in bill with: room number, full name and their signature.

Process payment

Use the pos terminal in the restaurant to settle the bill. Leave it in the drawer so the revenue goes through correctly but place the cash, or process the cards through the restaurant terminal.

Return to the table

Return to the table and give the guest their change or allow them to sign the credit card receipt.

When returning be sure to double check you have processed the bill correctly, have the correct change and all the receipts necessary, and the guests credit card.

Return to cashier counter

Return to the cashier counter. And log the transaction so that while cashing up it can be taken into consideration and money/receipts can be gathered from the restaurant.

Thank the guest

By saying: “Thank you Mr./Ms. XXX, Have a lovely day / night”