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FO SOP List

TELEPHONE OPERATOR

PICK UP GUEST AT THE AIRPORT

HANDLE GUEST MAIL / FAX/ PARCEL

HANDLE GUEST LUGGAGE

WAKE-UP CALL PROCEDURE

WELCOME & ESCORT GUEST TO THE ROOM

CHECK-IN FOR VIP

SHOWING INSPECTION TRIP

SHIFT HANDLING & TAKING OVER

LOST AND FOUND PROCEDURE

HANDLE NO SHOW

HOUSE USE ROOM

VISITOR REGISTRATION

UPSELLING

HANDLE GUEST COMPLAINTS

COMPLIMENTARY UPGRADE

TAKE A RESERVATION

GUEST KEY CONTROL

HANDLE SILENT BOOKING

CONFIDENTIALITY OF GUEST INFORMATION

CHECK OUT

REGISTRATION - CHECK IN

PRE - REGISTRATION

ATTITUDE & RESPONSIBILITIES

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